Accessible seating is available on all levels of the building.

Designated accessibility seating area is located on the 4th floor concourse level, at the top of sections W3, W6, E3 and E6.

Concourses and Meeting Rooms:

All concourses and meeting rooms are accessible via elevator.

All seats for guests with limited mobility have been selected to allow convenient entry and exit. When purchasing your tickets, please inform your ticket seller of any accessibility needs you may have that require for accommodation.

Alcohol Management

Our goal is to promote responsible alcohol service and enhance fan safety and enjoyment.

Rules and Regulations Governing Alcohol Management at Mattamy Athletic Centre:

Alcohol from outside the building cannot be brought in.

Any person found inside the building with alcohol not purchased in Mattamy Athletic Centre is subject to immediate ejection.

A person may not enter the building in an intoxicated state.

Intoxication in a public place is a criminal offence.

Any person found on the property in an intoxicated state will be removed from the premises.

Any person purchasing, possessing, or consuming alcohol must be 19 years of age or older and must be able to produce acceptable photo I.D. proving their age.

Acceptable forms of photo I.D. at Mattamy Athletic Centre are valid driver’s licence; Age of Majority Card; Armed Forces Card; Passport; Canadian Citizenship Card; MTO Issued Photo ID; Canadian Permanent Resident Card; Native Status card.

Animals or pets are not permitted at Mattamy Athletic Centre, with the exception of service animals for fans with disabilities. A service animal is defined as any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability, and can be identified as such. Fans entering our venue with a service animal will be required to provide documentation upon request. Please notify your ticket seller at the time of purchase if an additional seat is required for your service animal.

The CCYAA and Mattamy Athletic Centre is committed to providing a safe, comfortable and enjoyable experience for our fans and guests. The CCYAA is committed to providing courteous and professional service. Everyone should expect and help to promote an environment where people are treated in a courteous, professional, considerate and respectful manner by all fans, arena staff, team and event personnel, performers, players and other guests.

The Mattamy Athletic Centre strives to provide its guests with a safe, comfortable, and enjoyable atmosphere. In order to

achieve this, it is the responsibility of each guest to act in an appropriate manner. Reasons for expulsion from the building can

include, but are not limited to:

• Interfering with other guests’ ability to enjoy the event .

• Use of foul or abusive language, or gestures.

• Intoxication.

Accordingly, CCYAA will not tolerate unsafe, abusive, unlawful or offensive conduct in our venue/event.

To protect our fans, event personnel and participants a restricted bag policy is in place at Mattamy Athletic Centre.

Bags are permitted and are subject to being searched. Luggage, duffle bags, are not permitted and all bags are subject to discretion of CCYAA and Venue Security staff.

Entry will be permitted subject to contacting CCYAA/Event Personnel for security inspection, including inspection of the bag and contents

Posters and signs must not exceed 11” x 17” in size (standard legal paper). Posters and signs must not hinder, distract, or interfere with the view of other fans and must not be obscene or in poor taste. Commercial, political, or negative messages are not permitted. They must not cover or distract from permanent signage or block broadcast cameras. Fans are not permitted to use or wave banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material. In keeping with our Code of Conduct, and our goal to promote an environment that is considerate and respectful to everyone, CCYAA reserves the right to remove any banner/sign deemed inappropriate or used in an unacceptable manner.

Camera flashes may not be used at any time during the event. Cameras with detachable lenses are strictly prohibited. Video cameras, and Selfie Sticks are not permitted. No professional cameras (75 mms or greater), or audio recording devices are permitted inside the building. This is subject to change on an event-by-event basis. The Mattamy Athletic Centre is not responsible for lost or stolen items.

Mattamy Athletic Centre and CCYAA have a strict no smoking policy. As with cigarettes, cannabis can be brought into the building, but is not to be consumed or used inside our venue at any time. Smoking of any kind will result in ejection from the facility. In/out privileges will be granted if proper medical documentation is presented to security for personal consumption ONLY. Please note that if you are in possession of cannabis for recreational use, edibles will not be granted entry into our venue and it cannot be used at any time while in our facility.

For Youth Jam: Children 24 months and under may enter without a ticket but must sit on the lap of an accompanying adult. Children 12 and under can enter with the designated "Free Youth Ticket With Adult Ticket Purchase" ticket.

For FreshFest: Children under 12 years old can enter for free (Youth Jam - Under 12 year old ticket holders can also show their ticket at FreshFest ticketing for entry)

For Celeb Classic: Children 24 months and under may enter without a ticket but must sit on the lap of an accompanying adult. All children over 24 months MUST have a valid ticket for a specific seat location.

Mattamy Athletic Centre does not offer a coat check service. Please note that Mattamy Athletic Centre and the CCYAA are not responsible for any lost or stolen items.

There are currently no COVID-19 vaccination requirements for fans within Mattamy Athletic Centre.

While the province of Ontario has lifted the mask mandate, we strongly encourage masks to be worn within the facility in order to protect fans, volunteers, and players.

Celeb Classic
Doors 5:30PM
Start 6:30PM

Youth Jam
Doors 11:30AM
Start 12:30PM

FreshFest
Doors 10:00AM
End 7:00PM

We strongly recommend that you obtain your tickets for the events from the designated venue Ticket Portal. We are unable to guarantee the validity of tickets purchased from third-party sources. We cannot honour counterfeit/invalid tickets. Any fan who, knowingly or unknowingly, gains entry using invalid tickets will be subject to ejection without compensation.

The building is completely wheelchair accessible. Two elevators are available for use inside the venue and all washroom facilities are wheelchair accessible. In addition, accessible all gender washrooms are located on all levels. Baby change tables are located in the all gender washrooms. Drinking fountains are located throughout Mattamy Athletic Centre and are all wheelchair accessible.

By entering the CCYAA Celeb Classic venue, the attendee agrees to being photographed, filmed, or recorded in the event venue, and to the publication, reproduction, sales use, distribution, and broadcast of all photographs, video, or other recordings of the ticket holder's voice or likeness without further notice or compensation in any publicity, advertisement, or other publication carried out by, or on behalf of, CCYAA in perpetuity in any manner and media whatsoever, including print, broadcast, or digital.

By attending the events, the user waives and releases CCYAA from all claims he/she/they may have against CCYAA for any loss, damage, injury, liability, or expense he/she/they may suffer, arising from his/her/their presence at the event venue due to any reason whatsoever, including those arising from personal injury, property loss/damage, or death.

All concession stands on the 4th floor are at an accessible height.

Note: Outside food and beverage are not permitted into the building, only food and beverage items purchased at FreshFest or inside the venue are permitted. Food purchased at the FreshFest convention may be brought into the arena bowl for ticketed games (Youth Jam & Celebrity Classic)

The staff at the Mattamy Athletic Centre are committed to continuously improving the health and safety of both our staff and guests. The Joint Health and Safety Committee (JHSC) conducts regular inspections of the venue and meets monthly to ensure

compliance.

If you notice a spill or other housekeeping concerns please contact a Mattamy Athletic Centre or CCYAA event staff member.

There is zero tolerance for laser pointers at the event. If a fan is caught using a laser pointer, batteries will be confiscated. Repeat offenders will be subject to ejection from the event.

Doors will open at 5:00PM (EST). Please check the event detail page to confirm. Security measures will be conducted at the ticket gate, please allow yourself extra time for getting through our gates.

If you notice a spill or other housekeeping concerns please contact a Goldring or CCYAA event staff member.

There is zero tolerance for laser pointers at the event. If a fan is caught using a laser pointer, batteries will be confiscated. Repeat offenders will be subject to ejection from the event.

Media Access to Mattamy Athletic Centre will be at a designated area before ticketing. Media access is ONLY available to pre-approved individuals. There are no walk-in media requests. A CCYAA media representative will provide details for credential pickup and check-in area.

There is no designated event parking. Parking is available on the street, as well as nearby Green P parking lots.

Public transportation is encouraged and advised as there may be limited parking close to the venue. Fans may take the Yonge/University subway line to College station, which is within easy walking distance to Mattamy Athletic Centre. Fans from outlying areas of Metro Toronto can take the GO Transit to Union and then the TTC Subway line afterwards.

For safety reasons, fans are refused entry if they are in possession of prohibited items. Illegal items will be turned over to Toronto Police. If a fan is found in the facility with prohibited items, the items will be confiscated and in some cases, the fan may be ejected from the building.

Prohibited Items include (but are not limited to):

• bottles

• cans

• coolers

• sticks/flagpoles/flags

• aerosol cans

• weapons (including pocket knives)

• fireworks* (Fireworks, firearms or weapons of any kind are not permitted inside the Mattamy Athletic Centre at any time.)

• skateboards

• rollerblades

• roller-skates

• alcohol/outside food or beverage**

• illegal drugs or noxious substances

• cameras, sound and/or video recording devices as per event restrictions (see also Cameras, Video Cameras, Audio Recorders)

• helium balloons

• stolen tickets.

• oversized bags, luggage

• confetti

• air horns, megaphones and other forms of amplified sound devices

* Please note that pocket knives will not be returned should these be confiscated by Mattamy Athletic Centre/Event security

Public transportation is encouraged and advised as there may be limited parking close to the venue. Fans may take the Yonge/University subway line to College station, which is within easy walking distance to Mattamy Athletic Centre. Fans from outlying areas of Metro Toronto can take the GO Transit to Union and then the TTC Subway line afterwards.

For Celeb Classic & Youth Jam: No re-entry after passing the ticket scanning area, unless it is for a medical reason. Exceptions are handled by CCYAA  staff and venue security. 

For FreshFest: Re-entry is permitted via stamped re-entry, you may be asked to show your FreshFest (Celeb Classic or Youth Jam) ticket if asked.

Qualified designated security personnel are required to perform wand searches of all patrons entering the building. Additionally, some events may involve pat-down searches that will only be performed by qualified designated security personnel. Fans that refuse to submit to either a wand, visual or pat-down search shall be refused entry and may not be eligible for a refund on their ticket purchase.

Bags are permitted and are subject to being searched. Luggage, duffle bags, are not permitted and all bags are subject to discretion of CCYAA and Venue Security staff.

Entry will be permitted subject to contacting CCYAA/Event Personnel for security inspection, including inspection of the bag and contents.

Our security staff will be on duty throughout the building and on the grounds during events. If you need assistance, notify a member of our security staff immediately

Mattamy Athletic Centre a smoke-free building*, including all areas, suites and lounges of the facility. Mattamy Athletic Centre and the CCYAA are committed to the health and safety of our event personnel, volunteers, our fans and everyone visiting our premises.

As per City of Toronto By-Law, smoking and vaping is not permitted inside the Mattamy Athletic Centre. Smokers must also keep a distance of 29.5 ft away from any entrances of the building as stated under the City of Toronto By-Law

Please note: anyone found smoking inside Mattamy Athletic Centre will be immediately ejected from the arena and subject to the maximum fines as per Ontario's Smoke-Free Act.

* This also includes the use of electronic cigarettes

During the event, there may be instances where fans may stand, such as during a performance, or during basketball game play. On those occasions, fans who are standing are asked to continue being respectful to others around them and to only stand immediately in front of their designated seat. Standing on seats or any other building structure is not permitted. Those who choose to do so will be subject to ejection without a refund.

Strollers and wagons are not prohibited but we strongly encourage attendees to not bring them. There is no staff attended area to store strollers and wagons. Event venue staff, CCYAA, and all its affiliates are not responsible for any losses/damage. Strollers and wagons should not impede the flow of traffic, walkways, or enjoyment and participation of other attendees - CCYAA and venue staff reserve the right

Each person attending an event must produce a valid event ticket, pass or authorized credential for that event or game. Once a fan has exited the building, they are not allowed re-entry into the facility.

For our event, Paperless Tickets are sold through the venue's ticketing site directly (Ticketmaster or Ticketweb). A person purchasing Paperless Tickets is given a confirmation of their purchase. They will then have to present the QR code card on their mobile phone for entry the day of the event.

Please ensure you are able to open it on your mobile device.

Accessible Seating

We strive to make it as easy as possible to purchase accessible seating tickets at our venues. Accessible seating areas are solely for persons with disabilities and their companions.

Please contact the CCYAA regarding inquiries regarding accessibility seats. The ticket will be used only by a person with a disability and his/her companion. A ticket holder may be denied entry to or removed from an accessible seating area if they or the legitimate companion does not have a disability. If this occurs, Mattamy Athletic Centre and the CCYAA shall have no obligation to provide alternate seating.

There are 8 total washrooms withing the facility. Two washrooms are located on the 2nd floor, 2 restrooms are located on the 3rd floor and 4 washrooms are located on the 4th floor. All washrooms are accessible. There are 4 All Gender washrooms available as well.

We will gladly store your Wheelchair or Walker during an event. Please contact Guest Services at either the Mattamy Athletic Centre Box Office in the 1st floor lobby. Your Wheelchair or Walker will be stored until the end of the event to eliminate congestion in the seating areas